How Kraken HR leverages AI to supercharge hiring and worker expertise

By Pranesh Anthapur, Kraken Chief Folks Officer

As one of many world’s most trusted crypto platforms, we embrace innovation – not simply in crypto, but additionally in how we handle and help our workers, Krakenites. AI is a component of our HR technique, serving to us make extra data-driven choices, improve the candidate expertise and repeatedly enhance Krakenite engagement.

Right here’s a take a look at how we’re utilizing AI in our hiring course of – aligned with our perception that the way forward for hiring ought to embrace AI, however not be dictated by it.

AI-powered hiring: Effectivity with out dropping the human contact

First issues first: Kraken doesn’t use AI to make sure or no choices on hiring. You’ll not be employed or denied based mostly on an AI choice. What AI does do is reduce by the noise so we are able to concentrate on the most effective expertise, quicker.

Our recruiting and hiring groups proceed to individually overview every of our candidates. Attracting and recruiting the world’s high expertise (Krakenites stay in 70+ international locations) is essential in a fast-moving trade like crypto, and AI helps us streamline this course of with out sacrificing the non-public contact that’s an integral a part of Kraken’s tradition. 

AI in screening: Serving to us discover the most effective, quicker

Relaxation assured that in case you’re a high candidate, AI is working for you, not towards you. This method not solely will increase effectivity, nevertheless it additionally removes biases from our course of. It frees up our crew to allocate extra time to our white-glove recruitment practices, enhancing each recruiter productiveness and the general candidate expertise (which, in case you’ve been by the hiring course of at Kraken, you already know is actually six-star).

Crypto jobs are in excessive demand, and Kraken will get flooded with 1000’s of functions for each open position. As a substitute of letting nice candidates slip by the cracks, we use AI to reinforce our screening course of, not substitute it. AI helps us:

• Spot high candidates rapidly by analyzing abilities, expertise and {qualifications}
• Craft unbiased job descriptions that entice a various expertise pool
• Release our recruiters to concentrate on high-touch, personalised hiring

The outcome? A merit-first hiring machine that will get the best individuals within the door with out pointless delays or bureaucratic nonsense.

AI throughout interviews: Enhancing, not changing

What we use AI for:

✔ Transcribing and analyzing interviews for deeper insights
✔ Optimizing job descriptions to draw high expertise
✔ Figuring out key competencies and traits for fairer hiring choices

What we don’t use AI for:

❌ Making sure/no hiring choices
❌ Conducting interviews

Let’s be actual — unhealthy hiring processes waste everybody’s time. AI cuts the inefficiencies so our recruiters and hiring managers can concentrate on what really issues: You.

As a substitute of scribbling down notes and lacking key moments, our interviewers can now be totally current. AI transcribes and analyzes interviews, serving to us spot traits, spotlight key competencies and guarantee objectivity and equity.

AI helps Kraken’s recruiting crew not waste your time. Or theirs.

By utilizing AI to determine key competencies and traits, we assist to make sure our hiring course of is truthful, constant and centered on discovering the most effective expertise. Our aim? A very merit-based hiring course of that’s environment friendly, unbiased and fast. A hiring course of that takes greater than three months to complete? No, thanks.

AI for worker engagement: Conserving Krakenites completely happy

At Kraken, we don’t imagine in reactive HR. We imagine in real-time insights, proactive enhancements and slicing by company noise to grasp what really issues to our individuals.

By AI-driven survey evaluation, we achieve real-time insights into how our crew members really feel about their work, management and total expertise at Kraken. Relatively than relying solely on human-sorted surveys, AI permits us to repeatedly digest traits and sentiment shifts far more rapidly, making certain that we handle issues proactively and with out bias.

By leveraging NLP and sentiment evaluation, we are able to extract significant patterns from open-ended suggestions, surveys, nameless kinds, chats and extra, serving to us refine insurance policies, improve well-being initiatives, and domesticate a constructive office tradition — with out ready round. No meaningless survey outcomes gathering mud in a spreadsheet.

The longer term: AI x HR = A wiser Kraken

AI isn’t slowing down, and neither are we. We’re already looking forward to:

• Personalised studying, growth and profession help powered by AI
• Predictive analytics to anticipate hiring forecasts and knowledgeable decision-making
• Even quicker, fairer and extra participating HR processes

However let’s be clear: Folks make Kraken, not AI. AI is simply one other software in our arsenal — one which makes us sharper, quicker, and extra revolutionary.

At Kraken, we use AI to raise human decision-making, not substitute it. As a result of the way forward for HR isn’t about robots taking on — it’s about utilizing the most effective tech to construct the most effective groups.

And we wouldn’t have it another method.